The range of online tools small businesses can benefit from today is endless. Whatever sector you are operating in, there are plenty of free web based tools that can help you connect with potential customers and achieve business growth in 2013. Look through the top ten examples you can start with.

EasyEditor
Online surveys are key to learning how your customers really feel about your products and services. The good news is that it takes little time and effort to create a free survey using advanced web tools such as EasyEditor, no professional web designers required.

CopyKat
Creating online surveys that match your brand is a matter of just a few minutes. CopyKat can help make your survey or questionnaire look like any page of your website. Just enter the right webpage address and click import.

Google Analytics

This free web based tool is a must for every business. Relatively easy to set up and use, Google Analytics allows tracking your visitors’ behavior to target and plan your marketing campaigns better.

Google Docs
With Google Docs, you can create and edit documents, spreadsheets, and presentations on the web and then send them via email to customers and partners. These files can be accessed from anywhere, which brings ultimate convenience to exchanging information.

Google Alerts
The tool allows monitoring your business so you can react to any customer feedback, positive or negative, quickly. It’s great to stay in tune with the industry news and the costumer mood 24/7.

WordPress
Once a blogging platform, WordPress has become a popular content management system for business websites. Users take advantage of different plug-ins offering advanced customisation features and professional level SEO tools.

Tumblr
Tumblr is a popular micro blogging platform that allows posting multimedia content to a short-form blog. Choose Tumblr for your small business if you are looking for intuitive blogging solutions.

Free Conference Calls
Use the platform to hold conferences and webinars with partners, clients and employees absolutely free. Built-in recording functions allow reproduce the necessary materials whenever necessary.

Skype
If there’s a business not yet using the service, it’s definitely time to sign up. Free audio and video calls can save international businesses a lot of money. It’s easy to stay connected around the clock if you need to.

Appointy
Appointy is online scheduling software aimed at helping your business grow. Here, you can schedule appointments, send reminder alerts and thank-you emails, create promotions, offer discount coupons, accept reviews, update personal calendars and so on. The tool allows integration with your blog and Facebook for the content to go viral.

Use these ten free web based tools to give your small business a boost in 2013. Effective advertising and promotional campaigns don’t necessarily have to cost a fortune, just stay connected to your customers on a vast range of platforms.